FAQ
All packages are shipped via USPS.
US customers receive complimentary 1st Class shipping with option to upgrade to Priority mail.
Packages are shipped within 12-48 hours of receiving payment.
Domestic (US) packages usually arrive within 3-5 business days.
International packages are shipped via USPS Priority International and usually arrive within 7-10 business days, or USPS 1st Class International, arriving in 2-3 weeks.
Returns/Exchanges/Alterations
Returns allowed within 7 days of receiving item. (Buyer responsible for return shipping expense.)
Exchanges allowed within 30 days. (Buyer/seller split shipping.)
Alterations/repairs: No time limit. I will always repair your item at no cost and pay for the return shipping. (Buyer/seller split shipping.)
Contact me at Laura@heartinhawaii.com for a return or exchange.
Are your items in new condition?
Yes! Returned/exhanged and worn items are not incorporated back into my inventory.
Do you offer gift wrapping or messaging?
All orders include gift wrapping! To add a message in your package, just leave your text in the "notes" field upon ordering and I will print it out and include it with the gift wrapping.
Are you custom order friendly?
Definitely! I love custom orders! Just drop me a message and let me know what you would like me to make. (color, size, etc.)
Can you offer bulk discounts?
Yes! I can offer a discount for your wedding party or event. However, I will need advanced notice to prepare the order. Just let me know what you would like along with a time frame and I'll see what I can do!
Is my data safe?
Yes! I do not collect or save any customer data. In fact, the servers Shopify.com handle all my data for me. I have access to your name, provided e-mail, and shipping address; that's it, and it is only used to fulfill your order.
How long have you been selling?
Sales history:
2006-2010 on Etsy.com and Artfire.com as Heart in Hawaii
2010-2020 on Amazon.com as Heart in Hawaii and Temple Tree Jewelry
4923 E. 100th Ct.
Thornton, CO 80229
720-989-6875